ADF Family Health Mobile App Frequently Asked Questions

What is the purpose of the new ADF Family Health app?

Our new app will provide dependants with easy access to their program information on their mobile device. Our app will enable you to access your information, submit claims in a matter of seconds, check your family benefit limit on the go, and much more.

Why do I need the ADF Family Health app?

As well as being able to submit a claim, our app provides a range of additional features to assist you in accessing and maintaining your program information.  This includes:

  • Review and track your claims
  • Check your family benefit limit
  • Update your address
  • Order a new membership card
  • Search for an allied health care provider

How do I download the ADF Family Health app?

Our new app can be downloaded from the App Store or Google Play, or search for ‘ADF Family Health’ in the app store on your Apple or Android phone.

What providers can I search for on the ADF Family Health app?

You can search for Allied Health Services (e.g. dental, optical and physiotherapy).

What claims can I make on the ADF Family Health app?

You can submit claims for eligible services in seconds by following the prompts on the app.

Will I be able to access the ADF Family app without mobile data or Wi-Fi?

You will have full access to the app’s capabilities when connected to the internet. You can access limited information on the app if you are not connected to your mobile data or a Wi-Fi connection.

Who do I contact if I have any questions?

Call us on 1300 561 454.

Our Member Services Team are available Monday to Thursday 8:30am to 6:00pm AEDT or Friday 8:30am to 5:00pm AEDT.