Complaint Handling

Your complaints are taken seriously and will be responded to promptly and courteously. Your feedback is very important to us, and in the event that a satisfactory outcome cannot be achieved at the level to which it has been addressed, it will be escalated.

All complaints related to the ADF Family Health Program should be directed to the Director ADF Family Health: – Attention: Director.


Commonwealth Government agencies are required to comply with the Information Privacy Principles (IPPs) in the Privacy Act 1988.  Further information on how your personal information is required to be managed can be found in the Privacy Act 1988. Complaints related to the privacy of your personal information can, in the first instance, be directed to the Director ADF Family Health: – Attention: Director.