Your ADF Family Health benefits reset on the 1st of July each year. You have one year, from the date of service, to submit any claims. Any benefits paid will be deducted from the previous year’s family allowance (if there is any allowance remaining).
We are closely monitoring the COVID-19 situation and we are following advice from government authorities. The impact of COVID-19 will disrupt some of our day to day operations, however we are working hard to minimise the impact on families.
We are here for you
Contacting ADF Family Health
To ensure optimum service delivery across all our channels, our contact centre hours are now Monday – Friday 0830 – 1700 Australian Eastern Standard Daylight Savings Time.
You can contact the program between these hours on 1300 561 454
Outside of our contact centre hours, you can email your enquiry to firstname.lastname@example.org
Claiming your Benefits
On the Spot Claim
Where possible, use your ADF Family Health card at your health provider’s office; this will pay your benefit instantly. Ask your provider if they allow for instant claiming.
You can quickly and easily lodge your claims via our claiming app on Apple and Android devices. To download the App, follow the below instructions:
Apple: Go to the app store and search for ‘ADF Family Health”
Android: Search for ADF Family Health in the Google Play. Alternatively you can click on this link to be taken to the app directly
You can easily lodge your claim online via ADF Family Health’s online member services. To register and/or access OMS, click here.
Communicating with Us
We ask that families check their personal information is up-to-date by logging into online member services click here. Please ensure your email address and communication preferences are set to email to ensure you receive timely updates.
The ADF Family Health Program and Navy Health would like to assure families that we are here for you and thank you in advance for your patience. We will continue to provide you with relevant updates relating to our service as they arise.
Stay safe and stay well.
The ADF Family Health Program & Navy Health